1. Who We Are.
Welcome to Crossgates Management Inc.! We are a family-owned, full-service property management and real estate development firm (together, “Crossgates,” “we”, “us”, “our”). Through our on-line platform and services, we enable residents to seamlessly manage their stay at our affiliated companies.
This Privacy Policy applies to personal information collected on our on-line platforms, websites and any other offline or online locations that link to or post this Privacy Policy. You may find this Privacy Policy on the following non-exhaustive list of websites:
Crossgates Management - crossgatesmanagementinc.com
Clarksburg Towers - clarksburgtowers.com
Conway Towers - conway-towers.com
Cumberland Manor - cumberland-manor.com
Emery Towers - emerytowers.com
G. W. Petroplus Towers - gwpetroplustowers.com
Greenville House - greenville-house.com
Holiday Acres - holiday-acres.com
Market Street Commons - marketstreetcommons.com
Midtown Towers - midtown-towers.com
Old Plank I & II - oldplankestates.com
Penn Towers - penn-towers.com
Princeton Park Apts. - princetonparkapts.com
Riverview Towers - riverview-towers.com
RJ Schill Manor - rjschillmanor.com
Scottswood Apts. - scottswoodapartments.com
Somerset Towers - somerset-towers.com
Swissvale Towers - swissvaletowers.com
This Privacy Policy describes how Crossgates collect, use, and process personal information we learn about individuals (“you,” “your”) when:
You visit or use services available on Crossgatesmanagementinc.com and any other Crossgates websites or Resident Portal of each website where this Privacy Policy is posted (together, our “Sites”);
You communicate with us by phone call, text message, e-mail, postal mail, in-person at one of our properties;
You engage in a transaction with us, are or become a resident in a Crossgates property;
We receive information about you from Crossgates Affiliates (defined below), and other third-party companies with which we collaborate (“Business Partners”); or
You represent a Business Partner or other company doing business with Crossgates.
2. Consent
Please review this Privacy Policy carefully. By using our Sites or interacting with us through channels where this Privacy Policy is posted, you are agreeing to the collection, use, disclosure, and other processing of your personal information as described in this Privacy Policy. If you do not agree with the terms in this Privacy Policy, please do not use our Sites or services and do not provide your personal information to us. We may make changes in this Privacy Policy, so be sure to reread it from time to time. Changes to this Privacy Policy will be posted on our Sites and will be effective when posted. Your continued use of our Sites or communications with us following the posting of any changes constitutes your acceptance of our Privacy Policy as revised.
3. Personal Data That We Collect.
When you use or interact with us on our Sites or engage with Crossgates representatives we may collect Personal Information. We use the term “personal information” in this Privacy Policy to refer to information that identifies, relates to, describes, or is reasonably capable of being associated or linked, or could reasonably be linked, directly or indirectly, with you (and your household if you are a resident of California).
This policy does not apply to information collected by:
Any information that does not relate to a person and/or cannot be used to identify a person.
Any third-party, including through any application or content (including advertising) that may link to or be accessible from or through the Sites.
Information that has been modified in a substantial way so that it no longer can reasonably identify or be linked to an individual, also known as anonymized information.
Information we obtain about our employees, job applicants, and other personnel or the employees and representatives of business customers, service providers, suppliers, and business partners.
Business-to-business communications (except where required by applicable law). Personal information we obtain about an individual who interacts with us in a business (not consumer or household) capacity, such as representatives of retailers, service providers, business partners, and media influencers.
Categories of Information We May Collect
The categories of personal information we collected and used for our business and commercial purposes during the past 12 months included the following:
Identifiers (such as name, postal address, email address, social security number, driver’s license number, passport number, internet protocol address, device identifier, online account name and other online identifiers).
Demographic data including age, marital status and military/veteran status.
Consumer information (such as signature, telephone number, health and other insurance information).
Commercial information (such as credit reports, and transaction history).
Internet activity including browsing history, search history, and a user’s interaction with a website, application, or advertisement (“Internet Usage Data”).
Audio/visual data collected on company owned properties for security purposes. We may record customer service calls for quality assurance and training.
Professional and employment-related information.
Customer profile records that combine information and draw inferences from various sources about, for example, your transactions, home preferences, interests, and history of experiences with us.
Specific Types of Personal Information You May Provide
Resident Portal. To create an account on a Resident Portal, we may request and collect, your name, email address, new account password, phone number, state and county of residence. We may also obtain additional information that you may provide at your option, including your mailing address, proposed move in date. Furthermore, your comments, including maintenance request the Resident Portal may be collected and stored.
Request for information. If you submit an online or other request to receive information about our properties products and services, we will collect and retain the information you provide including name, address, email address, telephone number, location and Crossgates property of interest to you and other information we need to fulfill your request.
Payment card and bank account information. When paying your rent or services through a Resident Portal, you are asked to provide your credit card, debit card or bank account information. This information will be processed by a Third Party Vendor. We do not collect any of the financial data. Consult the Third Party Vendor’s Privacy Policy that is posted on the Resident Portal.
Other information you may choose to provide. In the course of doing business with Crossgates, you may provide information about your employment, education, family, age, gender, interests and preferences for home location and features, and other personal matters.
Sensitive Personal Information. Some of the information we collect is considered sensitive personal information under the laws of some states (“Sensitive Information”). When we request Sensitive Information, we will use it only for purposes we reasonably believe are compatible with the disclosed purpose for which the Sensitive Information was collected, or as authorized by law. Unless we request Sensitive Information for a specific purpose (for example to obtain rental payment information), we ask that you not send or disclose any Sensitive Information including financial and medical information, to Crossgates. The categories of Sensitive Information we may collect for a business purpose include: social security, driver’s license passport and other government identification numbers; citizenship or immigration status; and precise geolocation data.
Information from Crossgates Affiliates and Business Partners
We may receive, collect and share personal information about your transactions with Crossgates Affiliates (subject to your consent to share certain credit and other financial information with Crossgates Affiliates in accordance with the Fair Credit Reporting Act and other applicable laws). This information may include your payment history, the status of a loan or other application submitted to Crossgates Affiliates, or other information about your transactions. Some Crossgates Affiliates have posted their own privacy policies posted on their websites that explain how they collect, use and disclose personal information.
In addition, we may receive personal information from and provide personal information to Business Partners and third parties not owned or controlled by Crossgates for marketing programs and prospective customer lead generation, subject to your consent where required by law. We may use third-party services to combine information gathered through our Sites with information collected from other online and offline sources. For example, these services may aggregate information from multiple sources to correlate IP addresses with zip codes help us to target and assess the performance of marketing campaigns.
Information we automatically collect: We also automatically collect certain technical data that is sent to us from the computer, mobile device and/or browser through our Sites ("Automatic Data"). Automatic Data, includes without limitation, a unique identifier associated with your access device and/or browser (including, for example, your Internet Protocol (IP) address) characteristics about your access device and/or browser, statistics on your activities on the Services, information about how you came to the Services and data collected through Cookies, Pixel Tags, Local Shared Objects, Web Storage and other similar technologies. We and our vendors use such technologies to collect information on a real-time basis about how you use and navigate our Sites. The information (including your IP address) collected by these technologies will be disclosed to or collected directly by these vendors, who use the information to help us evaluate your use of the Services.
4. How We Use Your Personal Data.
We collect and use the Personal Data we collect in a manner that is consistent with this Privacy Policy, and applicable privacy laws. We may use the Personal Data as follows:
Specific Reason.
If you provide Personal Data for a certain purpose, we may use the Personal Data in connection with the purpose for which it was provided. For instance, if you contact us by email, we may use the Personal Data you provide to answer your question or resolve your problem and will respond to the email address from which the contact came.
Access and Use.
If you provide Personal Data in order to obtain access to or use of the Sites or any functionality thereof, we will use your Personal Data to provide you with access and to analyze your use of such Services or functionality. For instance, if you supply Personal Data relating to your identity or qualifications to use certain portions of the Services, we will use that information to make a decision as to granting you access to use such Services and to assess your ongoing qualification to use such Services.
Internal Business Purposes.
We may use your Personal Data for internal business purposes, including without limitation, to help us improve the content and functionality of the Services, to better understand our Users, to improve the Services, to protect against, identify or address wrongdoing, to enforce our Terms of Service, to manage your account and provide you with customer service, and to generally manage the Services and our business.
Marketing.
We may use your Personal Data for our marketing and advertising purposes, including (without limitation) by email, SMS marketing, display media, and targeting other devices (such as tablets, mobile devices and televisions). We do this in order to inform you about services or events we believe might be of interest to you, develop promotional or marketing materials. See "Opt Out from Electronic Communications" below on how to opt out of various marketing communications.
Other Purposes.
If we intend to use any Personal Data in any manner that is not consistent with this Privacy Policy, you will be informed of such anticipated use prior to or at the time the Personal Data is collected or we will obtain your consent subsequent to such collection but prior to such use.
5. How We Disclose And Transfer Your Personal Data.
Background
We are not in the business of selling your Personal Data. However, the operation of our business and Sites involves sharing or allowing third parties to have access to certain personal information collected consistent with the purposes for which we collected the information. The categories of those third parties are identified below.
Business Partners
We may share your Personal Data with our contractors and service providers (business partners) who process Personal Data on our behalf to perform certain business-related functions. These companies include our marketing agencies, online advertising providers, data enhancement and data services providers, database service providers, backup and disaster recovery service providers, email service providers, payment processing partners, customer support, tech support, hosting companies and others. When we engage another company to perform such functions, we may provide them with information, including Personal Data, in connection with their performance of such functions.
Business Transactions
As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Data may be part of the transferred assets. We may also disclose your Personal Data in the course of due diligence for such an event. You acknowledge and agree that any successor to or acquirer of Crossgates (or its assets) will continue to have the right to use your Personal Data and other information in accordance with the terms of this Privacy Policy.
Subsidiaries and Affiliates
We may also share your Personal Data with subsidiaries and/or affiliates for purposes consistent with this Privacy Policy. Our subsidiaries and affiliates will be bound to maintain that Personal Data in accordance with this Privacy Policy.
Legal Requirements
We may disclose your Personal Data if required to do so by law in order to (for example) respond to a subpoena or request from law enforcement, a court or a government agency (including in response to public authorities to meet national security or law enforcement requirements), or in the good faith belief that such action is necessary to (a) comply with a legal obligation, (b) protect or defend our rights, interests or property or that of third parties, (c) prevent or investigate possible wrongdoing in connection with the Services, (d) act in urgent circumstances to protect the personal safety of Users of the Services or the public, or (e) protect against legal liability.
6. How We Store Your Personal Data
We may store Personal Data itself or such information may be stored by third parties to whom we have transferred it in accordance with this Privacy Policy. We take what we believe to be reasonable steps to protect the Personal Data collected via the Services from loss, misuse, unauthorized use, access, inadvertent disclosure, alteration and destruction. However, no network, server, database or Internet or email transmission is ever fully secure or error free.
Therefore, you should take special care in deciding what information you send to us electronically. Please keep this in mind when disclosing any Personal Data.
7. How Long We Retain Your Personal Data
We retain and use your information for as long as is necessary to fulfill the purposes for which it was collected, to comply with our business requirements and legal obligations, to resolve disputes, to protect our assets, to operate our business, and to enforce our agreements.
At our sole discretion, we may delete your information if we believe it is incomplete, inaccurate, or that our continued storage of it is contrary to our objectives or legal obligations. When we delete data, it will be removed from our active servers and databases, but it may remain in our archives when it is not practical or possible to delete it.
To the extent permitted by law, we may retain and use anonymous, de-identified, or aggregated information for performance reporting, benchmarking, and analytic purposes and for operational improvement.
8. Cookies, Pixels Tags, And Similar Technologies
The general categories of cookies used on our Site are described below. Note that some cookies fit into more than one category and some do not fit well into any of these categories.
Necessary cookies are essential for important Site features to work properly, including saving your login data and supporting reliable performance. These cookies cannot be disabled because basic Site functions require these cookies. Essential cookies are generally first-party (placed by us) session cookies. They do not store your name, IP address or mobile device identifier, or other directly identifying personal data and are deleted when you close your browser.
Preference cookies support Site functionality and enable the Site to retain information based on your actions and choices during previous visits to the Site, such as your preferred language, geographic region, and cookie selections. These are persistent cookies and generally set on our behalf by website service providers. You can set your browser to alert you to these cookies, but some parts of the Site will not work if you block these cookies.
Analytics cookies are placed by third-party platforms such as Google Analytics to track, for example, how many users visit the Site, time and date each visit, which pages they view, which links and ads they click on, and how long they remain on the Site. They also identify a user’s device, operating system, browser, and general location based on IP address. Individual users are not identifiable to Crossgates because the information from these cookies is used to report Site performance to us on an aggregated, and therefore, anonymous basis. However, they allow Google Analytics and other analytics services to store a cookie that identifies you as a unique user and track your browsing activities on multiple websites and mobile apps. These cookies will remain on your browser after you close the session.
Other Third-Party Technologies
Some third parties may use automated data collection technologies to collect information about you when you browse the Internet. The information they collect about your online browsing activities over time and across different websites and other online services may be associated with your personal information and used to provide you with targeted content. We do not control these third parties’ technologies or how they may be used. If you have any questions about targeted content, you should contact the responsible party directly or consult their privacy policies.
Choices About Cookies
Most web browsers are set by default to accept cookies. If you do not wish to receive cookies, you may set your browser to refuse all or some types of cookies or to alert you when cookies are being sent by website tracking technologies and advertising. These settings may affect your enjoyment of the full functionality of the Site. In addition, adjusting the cookie settings may not fully delete all of the cookies that have already been created. To delete them, visit your web browser settings after you have changed your cookie settings. Additional information is provided below about how to disable cookies or manage the cookie settings for some of the leading web browsers:
Google Chrome: https://support.google.com/chrome/answer/95647?hl=en
Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies- website-preferences
Microsoft Edge: http://windows.microsoft.com/en-GB/windows-vista/Block-or-allow-cookies
Safari: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac and https://support.apple.com/en-us/HT201265
For more information about how to modify your browser settings to block or filter cookies, visit http://www.aboutcookies.org/. You may learn more about internet advertising practices and related consumer resources at http://www.aboutads.info/consumers/, http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work, or http://www.networkadvertising.org/choices. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe’s website at: https://www.macromedia.com/support/documentation/en/flashplayer/help/help09.html
9. Your RIGHTS AND CHOICES
Please use the “Contact Us” details provided at the end of this Policy to exercise your rights and choices under this Policy. We honor such requests when we are required to do so under applicable law.
Email and Newsletter Opt-Out. We may send you emails or newsletters about our services and other updates. If you no longer wish to receive communications from us via email, you may opt-out by clicking the “unsubscribe” link at the bottom of our emails, if applicable, or by submitting a request via the “Contact Us” details at the end of this Policy and providing your name and email address so that we may identify you in the opt-out process. Once we receive your instruction, we will promptly take corrective action. Please note that registered users cannot opt out of receiving transactional e-mails related to their account.
Complaints. If you believe your rights relating to your personal information have been violated, please contact us via the “Contact Us” details provided at the end of this Policy.
Withdrawing Consent. You can withdraw any previously granted consent to use or disclose your personal information by contacting us as explained below.
Data privacy Rights and requests
The personal data privacy rights of individuals are based on the laws of the place where the person resides. Most privacy laws require notice of an organization’s personal data collection and use practices, including the categories of personal data collected, how the information is used, and to whom it is disclosed. That is the purpose of this Privacy Notice.
Crossgates will honor requests to exercise specific privacy rights granted by your place of residence as applicable to our operations. While we may not be required by law to agree to all requests, we will attempt to accommodate reasonable requests, regardless of where you live, to:
Confirm if we have collected your personal data and to know what personal data we collected about you in the past twelve months;
Correct or update any inaccurate information we may have about you;
Remove you from receiving e-mail or text messages from us for promotional purposes by using the unsubscribe feature in our e-mails or text STOP in response to a text message;
Withdraw any consent you previously granted to use or disclose your personal data.
Requests to exercise U.S. state law privacy rights. Crossgates will honor requests to exercise specific privacy rights granted by your state of residence as applicable to our operations. Depending on where you live, these rights may include, for example, the following:
Right to opt out of the sale of your personal data or sharing your personal data for targeted advertising. You may have the right to direct us not to sell your personal data or share your personal data for any purpose classified under state laws as a "sale," "sharing," "targeted advertising," or "cross-context behavioral advertising." To submit a contact us as described below.
Request to delete information. You may ask us to delete (or de-identify) certain personal data we have collected. We will honor your request subject to our legitimate business reasons to retain the data (for example, to complete transactions or protect our legal rights) and as permitted by applicable law.
Request for portable data. At your request and if technically feasible, we will make your data available in a portable format so that you may transmit the data to someone else.
Right to limit use and disclosure of sensitive personal data. You may have the right to limit how we use your sensitive data. We generally do not collect sensitive data and will only use sensitive data for the purpose disclosed at the time you were asked to provide it. We will request your express consent before using your sensitive data for any other purpose.
Appeal. Where applicable, you may have the right to appeal our refusal to take action on, or respond to, a verified request and to receive from us an explanation of the reasons for our decision within the time frame set by applicable state law. If we deny your appeal, you have the right to contact the State Attorney General.
Authorized Agent. Where applicable, you may designate an authorized agent to submit a request to exercise a personal data request on your behalf. We may require the agent to provide verification of authority.
Profiling with legal or significant effect. We do not process personal data for the purpose of profiling in furtherance of decisions that produce legal or similarly significant effects.
How to submit a personal data request. You can submit a request about your personal data as described above or to exercise your data privacy rights using any of the methods as discussed in “How to Contact Us” in this Privacy Notice.
How we respond to personal data requests. We may request additional information necessary to verify your identity before fulfilling your request. We reserve the right to decline to consider unsubstantiated requests. Where applicable laws set a timeframe for responding to a request, we will respond within that timeframe. Otherwise, we will try to respond to a verifiable request within 45 calendar days of receiving it. We will contact you using the e-mail address or postal mailing address you provided us when making the request or that we have on file for you.
If we do not fulfill all or part of your request, we will explain the reasons why. For data portability requests, we will select a format to provide your personal data that is readily useable and should allow you to transmit the information readily from one entity to another entity.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
10. Children
We do not knowingly collect Personal Data from children under the age of thirteen (13). If you are under the age of thirteen (13), please do not submit any Personal Data through the Services. We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce our Privacy Policy by instructing their children never to provide Personal Data through the Services without their permission. If you have reason to believe that a child under the age of 13 has provided Personal Data to us through the Services, please contact us and we will endeavor to delete that information from our databases.
11. PROCESSING OF PERSONAL DATA IN THE UNITED STATES
Crossgates operates in the United Stats under its federal and state laws and regulations. If you reside or are located in a different country, the data protection laws of that country may differ from the laws of the United States in the ways your personal data is protected. We want you to understand that when you provide your personal data to us (directly or through our service providers, data processors, or third-party platforms), you are giving your consent to (1) the transfer of your personal data outside of your country of residence, and (2) the processing of your information in accordance with the laws of the United States and the guidelines of this Privacy Notice. We will respond to requests about your personal data as described in the section titled “Data Privacy Rights and Requests.”
If you are resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm
12. Exclusions.
Third Party Links.
This Privacy Policy applies only to the Services. The Services may contain links to other websites not operated or controlled by us (the "Third Party Sites"). The policies and procedures we described here do not apply to the Third Party Sites. The links from the Services do not imply that we endorse or have reviewed the Third Party Sites. We suggest contacting those sites directly for information on their privacy policies.
13. How to contact Us
For more information, or if you have any questions or concerns regarding this Policy, you may contact us using the information below, and we will do our best to assist you.
By Postal Mail: Crossgates Management Inc.
Attn: Cindy Knotts
1000 Noble Energy Drive
Suite 420
Canonsburg, PA 15317
By Email: cknotts@crossgatesinc.com
14. Changes To This Privacy Policy.
The Services and our business may change from time to time. As a result, at times it may be necessary for us to make changes to this Privacy Policy. We reserve the right, in our sole discretion, to update or modify this Privacy Policy at any time (collectively, "Modifications"). Modifications to this Privacy Policy will be posted to the Site with a change to the "Updated" date at the top of this Privacy Policy. In certain circumstances we may, but need not, provide you with additional notice of such Modifications, such as via email or with in-Service notifications. Modifications will be effective thirty (30) days following the "Updated" date or such other date as communicated in any other notice to you.
Please review this policy periodically, and especially before you provide any Personal Data. This Privacy Policy was updated on the date indicated above. Your continued use of the Services following the effectiveness of any Modifications to this Privacy Policy constitutes acceptance of those Modifications. If any Modification to this Privacy Policy is not acceptable to you, you should cease accessing, browsing and otherwise using the Services.